This Privacy Policy explains how the International Journal of Sustainability and ESG (IJSE), published by Persatuan Inkubator Usahawan (PIU) / Entrepreneur Incubator Association (EIA), Registration No. PPM-012-14-11092024 (“IJSE”, “PIU”, “we” or “us”), collects, uses and protects personal data through this website, in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”).
1. Personal data we collect
- Authors, reviewers and editors: name, title, institution, email, phone/WhatsApp number, ORCID iD, country, biographical details and manuscript-related correspondence.
- Customers and donors: name, organisation, billing details, email, phone/WhatsApp number, order history and payment references.
- Enquiries: information submitted through the contact/enquiry form or WhatsApp, including enquiry category, subject and message.
- Website usage: IP address, browser type, pages visited and similar technical data collected through cookies and server logs, including visitor statistics.
IJSE does not collect or store online-banking passwords, PINs, TACs, OTPs or full card details. Payments are processed directly by our authorised payment providers.
2. How we use personal data
- to process manuscript submissions, peer review and publication;
- to process orders, payments, donations, receipts and digital downloads;
- to respond to enquiries and provide customer support;
- to publish author names, affiliations and contact details as part of published articles and article metadata;
- to send journal announcements, calls for papers and news, where you have agreed to receive them;
- to maintain website security, prevent fraud and comply with legal, accounting and regulatory obligations.
3. Disclosure to third parties
We do not sell personal data. We share it only where necessary with:
- Payment providers – CHIP (chip-in.asia) and Stripe – to process payments under their own privacy and security terms;
- Reviewers and editors, for manuscript evaluation, under confidentiality obligations;
- Indexing, abstracting and DOI-registration bodies, for published article metadata (for example author names and affiliations);
- Service providers such as website hosting, email and messaging services (including WhatsApp), solely to operate the website and our services;
- Authorities, where required by law.
4. Cookies
This website uses cookies that are necessary for it to work (for example, keeping items in your cart and keeping you signed in), and cookies that help us understand how visitors use the site. You can block or delete cookies in your browser settings, but some features, such as the shopping cart and checkout, may not work without them.
5. Data retention and security
We keep personal data only as long as needed for the purposes above, or as required by law (for example, financial records). Published article metadata is kept permanently as part of the scholarly record. We use HTTPS encryption, access controls and backups to protect personal data, and restrict administrative access to authorised PIU/IJSE personnel.
6. Your rights
Under the PDPA, you may request access to, and correction of, your personal data, withdraw consent to marketing communications at any time, and limit how we process your data. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
7. External links
This website links to external sites such as universities, indexing bodies and payment providers. We are not responsible for their privacy practices; please review their policies separately.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always published on this page.
9. Contact
For privacy questions or requests, contact the IJSE Editorial Office via the Contact page or WhatsApp at +60 17-405 5714.
Last updated: 13 October 2026